Shipping & Returns Policy | Kolumbien Cannabis

Shipping & Returns Policy – Kolumbien Cannabis

This policy applies to all purchases made through the website kolumbiencannabis.shop, a legally established store in Bogotá D.C., specialized in the distribution of imported products for wellness and the use of non-psychoactive cannabis.

It is designed to provide clarity, trust, and transparency in procedures related to shipping, receiving, returns, exchanges, and warranties. By completing a purchase, the customer expressly acknowledges and accepts these terms and conditions.

Contact:
Phone / WhatsApp: +57 322 844 8323
Email: info@kcstore.com.co

1. Scope and Legal Binding

This policy is an integral part of the website’s “Terms and Conditions” and is considered accepted upon purchase.

2. Clear and Accurate Information

Visible on product pages, cart, checkout, and confirmation email.

3. Consumer Safety and Rights

In accordance with Colombian Law 2439/2024, consumers have the right to a 15-calendar-day withdrawal period for e-commerce purchases.

4. Shipping Methods and Coverage

• Nationwide shipping via carriers such as Servientrega, Inter Rapidísimo, Coordinadora, 4‑72, etc.
• Options: home delivery, pickup at courier office, scheduled delivery.
• Same-day express delivery in Bogotá: Monday to Friday, 9:00 a.m. – 4:00 p.m.

5. Shipping Costs and Payment Methods

• Bogotá: $8,000 COP
• Rest of the country: $16,500 COP
• Express Bogotá: $10,000 – $20,000 depending on area
• Cash on delivery (COD) available only in Colombia (+5% surcharge)

6. Order Confirmation and Tracking

• Tracking number with tracking link
• Updates via WhatsApp and email
• Estimated delivery date and direct support

7. Estimated Delivery Times

• Bogotá express: same day
• Main cities: 1-3 business days
• Other areas: 3-6 business days

8. Returns and Warranties

A. Returns due to damage or error

• Deadline: 5 business days
• Include photos/videos and order number
• Kolumbien Cannabis covers cost if responsible

B. Change of mind or customer error

• Deadline: 14 calendar days
• Product must be unused; gummies are non-returnable
• No refund, only exchange or store credit

C. Product Warranties

• Functionality or expiration
• Up to 15 business days after delivery
• Kolumbien Cannabis covers replacement shipping if valid

D. General Process

• Request via WhatsApp, email, or form
• Verification within 3 business days
• Notifications at each stage

E. Final Conditions

• No returns accepted for used items or incomplete packaging
• No cash refunds, only exchanges or digital credit